√...the importance of managing and not crossing confidential boundaries (including 4 expert techniques for administrative professionals to maintain confidences and not answer "tough" questions). This is important information for any administrative professional but especially useful knowledge for executive assistants.
√...ways to communicate deadlines to colleagues (and learn why your colleagues may be ignoring your deadlines and requests in the first place and how to fix this -- it's not because you're the admin).
√...two tips for better e-mail communication (including when you should reach for the telephone instead).
√...what colors of clothing are always appropriate to wear to work in an office setting so you stand out as a professional. (or blend in -- whichever way you prefer to see it).
√...a tip about how to organize your email inbox messages with color.
√...five tips to use when talking to difficult people during difficult times -- without escalating the situation. (You can talk to those hard to get along with or hard to understand co-workers and customers much easier with this method.)

√...two ways you might be letting others impact your workplace productivity and work day satisfaction.

√...three things at work that might be the cause of your neck and shoulder aches.
√...what's the employment outlook for secretaries and administrative assistants in the U.S.
√...what to do when your asked to attend a meeting on behalf of your manager or executive. This is a high level responsibility for an administrative professional. Don't blow it!
√...the right way to make business introductions. Administrative professionals probably make as many or more introductions than any one employee in the office -- because you're on the frontline greeting and escorting guests. Learn the specific business etiquette for this.
√...a tip to write better correspondence, reports or any document that also reduces your word count. People have short attention spans. Get your message across quickly.

√...and much more!

√PLUS the newsletter includes some tips from your own administrative professional colleagues in their words.

√AND it includes one on one advice from the admin pro coach, in response to your admin colleagues' dilemmas and issues for which they write for assistance. (And just so you know ... there is an "in this issue" table of contents on page one of every newsletter issue listing the major articles in each newsletter issue -- so you can easily locate just the articles you want to read at any time.)