Virtual Association for Administrative Professionals

If you are an administrative assistant or executive assistant who enjoys continuous learning and professional development related to your administrative professional job, role and career, you're in the right place.

YOU GET The Effective Admin Tips Series.

 

That's every instantly downloadable digital product listed below -- currently 22 Tips Publications on multiple topics critical to working and excelling as an administrative professional in today's workplace.

You'll be learning tips about topics tailored to the daily workplace needs and on-the-job skills of administrative support professionals that include:

  • problem solving

  • time management

  • gaining more respect

  • office organization

  • goal setting

  • internet research

  • e-mail etiquette and management

  • meeting planning and coordination

  • event planning and coordination

  • minute taking

  • office ergonomics

  • telephone skills

  • travel arrangement coordination (domestic)

  • travel arrangement coordination (international)

  • partnering with your manager or executive and managing up

  • prioritizing your workload

  • web conferencing

  • audio conferencing

  • video conferencing

  • supporting multiple "bosses"

  • assertiveness

It's a massive amount of practical information broken into small chunks focused on specialized topics that you can begin using immediately as an administrative professional. Printable publications in the series range in size from 4 pages to 52 pages (8 1/2" x 11" paper size) and are in PDF file format (read with free Adobe Reader software).

You can read these tips publications in numerical order or you can start with the topic of most interest to you, whether it's tips publication #1 or tip series #5, #8, or #18.

While the topics above may sound "generic," the informative tips in them are specific and abundant. In fact, one executive assistant client recently said this about them in an e-mail:

"So far (I purchased the package on Friday and had a very busy weekend and did not get much time to review) I have found the materials to be fabulous!! I am pleased by the volume (was afraid that there would not be much to the “tip sheets”, but that was NOT the case) and have already found new and exciting information in the documents … cannot wait to get home this evening and begin reading!!" --Executive Assistant

So with The Effective Admin Tips Series, you get:

#1: What Do Managers Want From You -- Initiating Problem Solving (4 pages)

#2:  How to Handle Unrealistic Deadlines, Fit it All in, and Find Hidden Hours -- Really! Time Management Tips for Administrative Professionals (6 pages)

#3:  How to Get More Respect at the Office as an Administrative Professional Starting Today! Your Professional Image (9 pages)

#4:  Office Organization...Real Solutions for Administrative Professionals Like You (9 pages)

#5:  The Basic Guide to Goal Setting for Administrative Professionals (12 pages)

     (plus an audio narrated version and a workbook)

#6:  The Administrative Professional's Guide to Doing Research on the Internet (16 pages)

#7:  The Administrative Professional's Guide to E-mail Management and E-mail Etiquette (14 pages)

#8:  How to Plan, Schedule and Set up Meetings Involving Your Manager, Yourself Or Others (Plus Meeting Attendance Tips)  (18 pages)

#9:  What Administrative Professionals Need to Know to Plan and Set up Large Meetings or Special Events  (18 pages)

#10:  An Overview of Web Conferences, Audio Conferences and Video Conferences (Including When to use Them)  (10 pages)

#11:  How to Plan and Implement Web Conferences (Plus Participation Tips Too) (13 pages)

#12:  How to Plan and Implement Audio Conferences (Plus Participation Tips Too) (16 pages)

#13:  How to Plan and Implement Video Conferences (Plus Participation Tips Too) (16 pages)
#14:  How to Plan and Coordinate Domestic Travel Arrangements -- A Guide With Tips for Administrative Professionals to Use on the Job (19 pages)

     √ (plus a 4 1/2 page supplemental publication called U.S. Travel Coordination Resources Online -- A List of Relevant and Useful Websites)
#15:  The Ultimate Guide for How to Take Minutes and Notes at Meetings (for Administrative Professionals or Anyone Taking Minutes at Meetings) (23 pages)

#16:  Office Ergonomics -- Learn How to Prevent Pain and Protect Your Health at Work (18 pages)

#17:  A Business Partnership Plan for Administrative Professionals and Their Managers or Executives (20 pages)

#18: Tips, Techniques, and Strategies for Prioritizing Your Workload – Especially for Administrative Professionals (12 pages)

#19:  How to Plan and Coordinate International Business Travel Arrangements -- Tips for Administrative Professionals Supporting Globe-trotting Executives, Managers, and Other Staff (52 pages)

#20:  Practical Advice Administrative Professionals Can Use When Supporting Multiple Managers, Executives, and Other Staff (24 pages)

#21:  Top Telephone Tips, Techniques and Skills for Administrative Assistants and Executive Assistants (30 pages)

#22:  How and Why to be More Assertive in Your Administrative Professional Role (16 pages)

     (plus a 12-page supplemental publication called Assertiveness Includes Saying "No")

 

I've heard enough!

I'm ready to join. Enroll me now!

 

MORE DETAIL on above publications:

 

1.  What Do Managers Want From You -- Initiating Problem Solving

 

Description:  Managers want you to practice PAR (no, I'm not talking golf). PAR is a term you can apply to become a problem-solving, solution-driven administrative assistant or executive assistant. That is what managers want! Learn more in this tips publication full of "secrets" that'll help you do better work on the job and advance in your administrative professional career. You'll learn three ways to make your manager do the happy dance (figuratively speaking); how to use PAR to format your professional achievements; a five-step process to solve problems; and much more. This is a must-read document for all administrative assistants and executive assistants.

 

Product Details:  4 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

2.  How to Handle Unrealistic Deadlines, Fit it All in, and Find Hidden Hours -- Really! Time Management Tips for Administrative Professionals

 

Description:  Time management is a skill that will help to decrease your stress levels and set you up for higher level assignments and possible promotion. If you're an administrative assistant or executive assistant who is frazzled now, it'll improve your professional image too and make you look in control all the time (because you will be in control of your time). That's an admirable quality for any of your colleagues. Imagine them asking you how you get it all done in just eight-hour days and make it look so easy. Learn more in this tips publication full of practical pointers for administrative professionals that'll help you handle those unrealistic deadlines, fit your work all in a day and find those "hidden" hours that are very visible if you know where to look.

 

"I have been implementing the tips in the materials you have sent me and so far it works well for me. When I was still in my previous job, I started using one of the tips you mentioned in the time management materials. After two days,...


Today, my new manager gave my tasks in the morning, and before the day ends, he asks me if I have some feedback. To his surprise (and mine as well!) I have done all the tasks he had asked me except one because the person I was calling did not pick up his phone the whole day!

The time management materials have helped me manage my time in the office. Using the tips in the materials you have sent me, things have really improved."

Many thanks,

Margaret Medina
Executive Assistant

 

Product Details:  6 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

3.  How to Get More Respect at the Office as an Administrative Professional Starting Today! Your Professional Image

 

Description:  How many times have you heard administrative assistants or executive assistants say that they don't get the respect at work that they desire? Maybe you have even said that, or at least thought it a time or two. What makes you feel disrespected at work as an administrative assistant? Being handed work like you have 24/7 to spend doing it? Having your suggestions overlooked? Being ignored at meetings?

 

You can fix all that and more with the suggestions in this tips publication for administrative professionals. This publication is jam packed with practical information to help you achieve more respect in the office as an administrative assistant or executive assistant -- something that you may both desire and deserve. And you can start gaining respect immediately.

 

Read the tips, implement them, and start achieving respect and appreciation right away...and perhaps other perks eventually like salary increases, promotions, choice assignments and other extras at work.

 

Calling all administrative assistants and executive assistants: Get the respect you want and deserve today by implementing these simple tips and strategies.

 

Product Details:  9 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

I've heard enough!

I'm ready to join. Enroll me now!

 

4.  Office Organization...Real Solutions for Administrative Professionals Like You

 

Description:  Why organize your workplace? If you're an administrative assistant or executive assistant, this tips publication will tell you eight fantastic benefits from doing so. But right now, consider this single important reason: Office organization can make you stand out from the crowd of administrative assistants and executive assistants (or even if you're the lone administrative professional in your office) as a real pro at your job. Who appears more efficient than someone who can put their hands on any item or piece of information in the office within seconds, literally?

 

And not only that, but you (yes, you) can train and manage your manager or executive and co-workers so that they can do the same (unless you like those frantic calls at home). This tips publication is full of hands-on information for administrative assistants and executive assistants that's all related to organizing the office. You'll learn 47 practical organization tips for the office setting to organize anything from paper to your desk to your supply storage closet. But that's not all. Read about organization tools and accessories, tips for organizing projects and tasks and much more.

 

Product Details:  9 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

5.  The Basic Guide to Goal Setting for Administrative Professionals

 

Description:  If you're an administrative assistant or executive assistant who has trouble setting goals related to your work or to your career, you need to read this tips publication. This is the ultimate basic guide to setting professional goals and personal goals specifically as an administrative professional. Never draw a blank again when it comes to listing goals on your annual performance evaluation forms. You'll learn about goal components, the seven things you need to know in order to set professional goals, types of goals, length of goals, how many you should set annually and much more. You'll read questions that inspire you to set goals and you'll read about specific goals for administrative assistants and executive assistants that you can list. And that's just some of the things you'll learn about goal setting for administrative professionals. This tips publication is even more comprehensive because it contains everything you need to know to set goals now as an administrative professional.

 

"Your goals setting publication allowed me to think of my goals from a completely different perspective and [this] was the first time in 20 years that I have not stressed over my annual review. I was prepared for it and in fact, looked forward to it."

Judy Santiago
Executive Assistant

San Antonio, Texas

 

Product Details:  PDF format; 12 (8 1/2" x 11") pages of single-spaced information you can read or print. Recommended for administrative assistants and executive assistants.

6.  The Administrative Professional's Guide to Doing Research on the Internet

 

Description:  More and more administrative assistants and executive assistants are conducting research on the Internet as part of their job duties and at the request of their managers. By learning how to do this well, you could be branding yourself with a useful skill and making yourself more valuable to both current and potential employers. This tips publication teaches you how to do research on the Web. Learn how to find what you or your boss needs to know quickly on the World Wide Web. Plus learn how to check the credibility and validity of your Web research results. Nobody can tell you exactly how many pages are on the Web but most estimates put that figure in the billions. Use this report to learn how to find your needle (or research) in that haystack.

 

Product Details:  16 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

I've heard enough!

I'm ready to join. Enroll me now!

 

7.  The Administrative Professional's Guide to E-mail Management and E-mail Etiquette

 

Description:  E-mail is an established part of the office setting. And using it seems simple enough -- at first glance. But the truth is poorly written e-mail can stall your career or bring it to a dead halt.

 

Likewise, not dealing effectively with e-mail overload or managing your e-mail can cost you precious hours (not minutes, but hours) in your day.

 

Read this tips publication for administrative assistants and executive assistants if you want to learn how to use email effectively (that's the key word) and positively as a communication tool, as a personal and company image tool and as a productivity tool. "You have mail" are three words you want to enhance your career, not derail it. This publication is full of tips to use email productively and save you and others time in relation to it. This tips publication will help you to manage your manager's or executive's e-mail. And you'll learn exactly how to write an e-mail and when and why to write e-mail (or use an alternative communication format). Plus you'll learn the most common e-mail faux pas' so you don't do them. Additionally, you'll learn if you even should use email with your manager or supervisor.

 

Product Details:  14 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

8.  How to Plan, Schedule and Set up Meetings Involving Your Manager, Yourself Or Others (Plus Meeting Attendance Tips)

 

Description:  Been to any good meetings lately? Well, if you have not and you're an administrative assistant or executive assistant then surely you've at least coordinated one this year. More likely you've coordinated dozens of meetings this year. That's one task that almost all (if not all) administrative professionals do at some point in their job and career. Do it well and you may or may not be remembered. Schedule, plan and set-up a meeting poorly and unfortunately lots of people will remember you, especially your boss. Make meeting coordination your forte with the advice and instruction provided in this tips publication (particularly for those small to mid-size meetings that occur routinely on site or locally).

 

9.  What Administrative Professionals Need to Know to Plan and Set up Large Meetings or Special Events

 

Description:  Large meeting and special event planning, coordination and implementation is no small task for administrative assistants and executive assistants. Likewise it wasn't easy fitting everything you need to know or be aware of as an administrative professional doing this into a modest size tips publication. But it's done. This tips publication presents an overview of how to plan and implement large meetings and special events. Think of it is a comprehensive checklist with tips and steps for performing this duty -- which you will encounter sometime in your administrative professional career if you haven't already. Learn how to take on this advanced task starting now. Preparation is key -- for your administrative career and for large meeting and special event planning. Here are the details you need to know, and shouldn't forget, to do it right (in both the eyes of your boss and meeting and event audience). This is necessary knowledge for all administrative assistants and executive assistants.

 

Product Details:  These publications are each 18 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

I've heard enough!

I'm ready to join. Enroll me now!

 

10.  An Overview of Web Conferences, Audio Conferences and Video Conferences (Including When to use Them)

 

11.  How to Plan and Implement Web Conferences (Plus Participation Tips Too)

 

12.  How to Plan and Implement Audio Conferences (Plus Participation Tips Too)

 

13.  How to Plan and Implement Video Conferences (Plus Participation Tips Too)

 

Description:  Advances in technology give administrative assistants and executive assistants  three more meeting formats to plan, coordinate and implement: Web conferencing, audio conferencing and video conferencing. If your boss or company is not utilizing any of these meeting formats, he or she will soon. Count on it! This technology is not going away!

 

Get an overview of all three technical meeting formats and learn the basics about them so you'll have a good foundation of what everyone is talking about. You'll be able to use these meeting formats too for meetings you have with other administrative professionals, staff members you're collaborating on projects with, even with vendors such as when you're planning special events. Plus your company can utilize them during special events and conferences. Start getting tech savvy by reading these guides for administrative assistants and executive assistants before you get left behind with all the tech talk at your company.

 

Product Details:  These four publications range from 10 to 16 (8 1/2" x 11") pages each of single-spaced information.

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

14.  How to Plan and Coordinate Domestic Travel Arrangements --- A Guide With Tips for Administrative Professionals to Use on the Job

 

Description:  Travel coordination for the administrative assistant or executive assistant is about more than just buying your manager or executive a ticket from here to there while saying "charge it" to the seller you hand your company credit card to. Check your work with the suggested forms in this tips publication and follow the other suggestions in it so you become an expert at planning and coordinating work-related travel.

 

Plus learn how travel coordination affects you and your company. There is a LOT that can go wrong in planning travel for your manager, executive or other staff member. But once you read and utilize these tips, you'll be proactive in preventing company travel mishaps.

 

Don't take your travel planning skills for granted. Learn how to do travel coordination well today. Even if you're not yet using this skill, you could learn that you need it during your next job interview or application for a promotion to a higher level administrative support position. Travelers value the person who does this skill well. Make that person you. Planning travel is a necessary skill for administrative assistants and executive assistants, especially the higher you go in your administrative role.

 

Product Details:  19 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader.  

Recommended for administrative assistants and executive assistants.

 

15.  The Ultimate Guide for How to Take Minutes and Notes at Meetings (for Administrative Professionals or Anyone Taking Minutes at Meetings)

 

Description:  If you're an administrative assistant or executive assistant and your manager or executive recently asked you to take minutes at a meeting and your heart fluttered with panic, it's time to get a hold of yourself. Taking minutes at meetings appears scary at first glance -- until you know exactly what minute taking really is and how you do it.

 

"The digital information on minute taking is proving very helpful to me. My supervisor was very pleased that I found this resource!"

Thank you very much,
Rebecca

 

In this publication, you'll learn what minutes are and what minutes are not; why minutes are useful and important (there really are some good reasons); what types of meetings you might take minutes at; who the attendees really are and where you put them on the minutes; how to prepare to take minutes (that's half the job right there); how to actually take notes for minutes at meetings, and how to type them up later to form the final minutes; plus lots more.

 

You'll learn some basic definitions for words like motion and quorum, and get some ideas to "troubleshoot" things that might happen while minute taking that affect you and your job at hand.

 

"So often secretaries/assistants are pushed into taking meeting notes and sometimes are unfamiliar with the topic - or unclear as to what exactly constitutes 'minutes'. This [tips publication] topic was a very effective tool in order to get the job done and feel confident in its quality.

...very informational - basically an 'everything you'd ever want to know' guide."

Sheila Minogue
Executive Assistant
West Des Moines, IA

 

If you've never taken minutes at meetings or never do this task as well as you'd like to, then this tips publication written specifically for administrative assistants and executive assistants should improve your minute-taking skills significantly.

 

"I purchased the Meeting Minutes [guide] because I was struggling with how much detail to include in the minutes. Very useful. Gave good reasons for what should be included and when."

Kathy Olson
Administrative Assistant
Madison, WI

 

Product Details:  23 1/2 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader. 

Published in the United States of America.

Recommended for administrative assistants and executive assistants (but useful to anyone taking minutes, even non-admin positions).

 

I've heard enough!

I'm ready to join. Enroll me now!

 

16.  Office Ergonomics -- Learn How to Prevent Pain and Protect Your Health at Work

 

Description:  You can't do your job or enjoy it, if you're in physical pain. Learn how even the job of an office professional can be physically taxing on the body -- regardless of age or how long you've been doing your job. Plus learn how to prevent bad things from happening to your body through practicing ergonomics in the office. Your future health could depend on your ergonomic practices now.

If you're an office professional, chances are you sit a lot. Sounds easy and painless. And you don't even break a sweat in your job, right? While the latter part might be true most of the time, the real truth is that sitting at a desk most of the day can cause you tremendous musculoskeletal disorder difficulties. Translation: It can become very painful for you in the long-term if you don't follow good ergonomics in the office – even if you feel fine right now.

 

For one, you can develop problems with your back. Other health hazards from not following ergonomic procedures can include visual fatigue, stress, neck ache, shoulder ache, a pain in your hand – or you can even get a pain in your butt, literally. And that's not all just a result of sitting. Everything from how you use a keyboard to what posture you use when talking on the phone can contribute to these health problems.

 

Read the tips in this publication to get informed about office ergonomics so you stay comfortable and safe on the job and off. This publication is for anyone who works in an office professional type position, which is especially relevant to administrative professionals (whether you're a receptionist or an executive assistant).

 

If you're an executive or an office manager, you have an even bigger reason to read this tips publication: Not only do you want to stay healthy and productive in your office, job but you're in charge of ensuring that your staff you supervise and office operates under the principles of ergonomics. These principles directly affect your staff's productivity, job satisfaction, and even things like worker compensation claims.

 

And of course, if you came to this page for solutions to that nagging neck or shoulder pain or other ache you've been having, you most definitely want to read some of these possible causes listed in this tips publication. It quite possibly can be related to what you're doing at work.

 

Product Details:  18 1/2 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants but useful to all office professionals or anyone whose work is at a desk.

 

17.  A Business Partnership Plan for Administrative Professionals and Their Managers or Executives

 

Description:  By creating a business partnership with your manager or executive that you support, you become more efficient and effective in your job and role as administrative professional. Partnering is about performing your job better and creating an environment that helps your manager or executive do the same.

 

You'll Learn:

►What Partnering With Your Manager or Executive Really Means

►7 Benefits of Partnering With Your Manager or Executive

►What's in it for Your Manager or Executive - 8 Benefits

►Which Administrative Professionals Benefit Most

►Partnerships Start at the Foundation - 3 Methods to Start Defining the Current Level and Foundation of Your Partnership With Your Manager or Executive

►Your Manager's or Executive's Role in the Partnership - 7 Things Your Manager or Executive Should be Doing in the Partnership

►Where You're at Now - 3 Possibilities Described of Where Your Administrative Professional:Manager Partnership Relationship is at Now (or Not)

►What it Takes to Partner With Your Manager or Executive – Key Attributes and Skills for Administrative Assistants and Executive Assistants

►3 Checklists That Help you see if Currently "No Partnership Exists," "You're a Step Above no Partnership," or "A Partnership Exists or One is Under Development."

►Tips for Approaching Your Boss About the Partnership Concept

►Three Vital Parts of Communication With Your Manager or Executive

►How to Choose the Best Communication Methods to use With Your Manager or Executive -- Three Key Points to Consider and Evaluate

►10 Principles for Communicating With Your Manager or Executive

►Plus Lots of Ideas for Partnering With Your Manager or Executive and Managing Up as an Administrative Assistant or Executive Assistant

 

Product Details:  20 (8 1/2" x 11") pages of single-spaced information.

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

18.  Tips, Techniques, and Strategies for Prioritizing Your Workload – Especially for Administrative Professionals
 

WHAT YOU'LL LEARN:

  • What prioritizing your workload means.

  • Four things that prevent prioritization.

  • 14 how-to methods to prioritize your workload.

  • Two tips to manage conflicting priorities and workloads from multiple managers.

  • And lots more! Prioritizing your day is essential for administrative assistants and executive assistants when it comes to managing your productivity and deadlines.

Product Details:  12 1/2 (8 1/2" x 11") pages of single-spaced information.

Electronic publication (PDF extension file); read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

I've heard enough!

I'm ready to join. Enroll me now!

 

19.  How to Plan and Coordinate International Business Travel Arrangements -- Tips for Administrative Professionals Supporting Globe-trotting Executives, Managers, and Other Staff
 

In this publication, you'll learn where to start when it comes to planning international travel, including tips for choosing international accommodations, choosing flights and ground transportation, scheduling meetings and appointments, reviewing needed travel documents, and more. This tips publication is written from the U.S. perspective – since that's where The Effective Admin is based -- but contains useful tips for administrative assistants and executive assistants based anywhere who are planning and coordinating travel globally for those they support. In addition, consider that you might be helping to plan incoming travel for guests visiting your company from abroad too – not just trips for traveling staff you support going to another country.

 

"I purchased Tip Sheet #19 back in February ... and only now had time to read it. I am so impressed with the thoroughness of the information. I teach a travel class at the University of California Santa Cruz Extension to administrators. I have always received high marks in the feedback I receive on my class, but your information will either serve to reinforce what I’m already teaching or to add additional depth"

Thank you,
Joanne Linden

 

If you currently coordinate global travel in your company, you'll find this to be a refresher "course" full of tips and links to useful resources. If you're new to planning global travel, this publication has all the information you need to know where to start in doing this task. If you are an administrative professional who is not doing this task currently, consider learning it. Why? There are many reasons. For one consider, that this is a skill that can put you in consideration for higher paying, higher-level administrative professional jobs. Without this knowledge, you may never be considered for a job supporting an executive or staff who travel globally. Learn it before you need it! "When you need it" is too late to start learning it and still appear to be a top performing administrative assistant or executive assistant. Fast moving, globe-trotting executives don't want to "test you out" on their global travel plans and don't have the time to train you. Administrative professionals must learn the ins and outs of planning international travel because business has gone global in your company or the one you want to work for.

 

Product Details:  52 1/2 (8 1/2" x 11") pages of single-spaced information .

Digital (PDF) - Read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

20.  Practical Advice Administrative Professionals Can Use When Supporting Multiple Managers, Executives, and Other Staff

 

Description:  Administrative assistants and executive assistants globally directly support multiple managers and executives. Plus, sometimes administrative professionals are assigned to also support members of those people's staff to some extent. This could mean that you as an administrative assistant or executive assistant may find yourself supporting two people or dozens. This is not a new trend and while it doesn't happen in every company, it happens in many companies. It happens even more so during any period when a struggling economy causes employers to make cuts in the administrative support ranks. In this publication, you'll learn eight key steps for managing multiple bosses and other staff you support.

 

Product Details:  24 (8 1/2" x 11") pages of single-spaced information.

Electronic publication (PDF extension file); read with Adobe Reader.  

Recommended for administrative assistants and executive assistants.

 

21. Top Telephone Tips, Techniques and Skills for Administrative Assistants and Executive Assistants

 

Description: It's important that administrative assistants and executive assistants like you know how to answer the phone properly and handle calls and callers. It's important that you do it well. The phones are the frontline. You will make an impression on the caller. By proxy, you're acting on behalf of your company and you're acting on behalf of the person for whom you're answering the phone (e.g. your manager, executive or other staff member). You're also representing a third party: yourself.

 

Sometimes you will be the last impression with the caller too (especially if you handle the complete matter of the call yourself). But your first impression sets the tone for the interaction. You affect the mood of the caller – no matter what the caller's mood at the time he or she dialed the phone.

 

Additionally, if you manage phone lines for executives, managers or other staff, you also are managing their time effectively by the choices you make in how to direct or handle callers. This could mean you are affecting hours of productivity in your workplace -- all by how you manage incoming calls.

 

Ring, ring, ringgggg! Be glad the phone is ringing. It's not an interruption from that project you're working on or that visitor you're assisting. It's a chance to help someone. And of course, it's your job. Learn to embrace and love answering and managing phone lines. Learn to do it well. Plan how you will answer the phone; don't improvise.

 

Top Telephone Tips, Techniques and Skills for Administrative Assistants and Executive Assistants will give you loads of practical information for answering the phone and managing calls and callers as well as offer you insight into the importance of this task and doing it well. This publication provides all you need to know to master, or refresh, your workplace telephone skills as an administrative assistant or executive assistant.

 

Product Details:  30 (8 1/2" x 11") pages of single-spaced information.

Electronic publication (PDF extension file); read with Adobe Reader.

Recommended for administrative assistants and executive assistants but also useful to anyone answering the phone at work, including receptionists, switchboard operators, clerks, personal assistants, and customer service representatives..

 

I've heard enough!

I'm ready to join. Enroll me now!

 

22. How and Why to be More Assertive in Your Administrative Professional Role

 

Description: You'll learn, "What Assertiveness is and What it Means to be an Assertive Administrative Professional."

And why every administrative assistant or executive assistant needs to behave assertively at various times in the workplace.

You don't have to be born assertive; you can learn to be assertive with knowledge and practice.

 

In the workplace, positive assertion is a "tool" that allows you to ask for what you need to do your job or to achieve the quality results you want or need for a task or project. Assertiveness is the "skill" that helps you develop a more harmonious and more productive relationship with your manager or executive, co-workers, and external customers. Assertiveness is what allows you to renegotiate deadlines when you have an overflowing workload. And it's the skill you need to ask vendors for a lower rate or complimentary perk in your dealings with them.

Assertiveness is the skill you need to initiate a productive conversation with your boss or a potential employer about your salary. It's the tool you use to tell someone tactfully that you can't help them today or perhaps ever. Assertiveness is also the tool you use to speak up and tell someone that you can and would like to help them. There are literally hundreds of situations for which you should be using assertive behavior in the workplace and as an administrative assistant or executive assistant.

 

How and Why to be More Assertive in Your Administrative Professional Role is jam packed with practical information for using assertiveness skills in the workplace. It even includes specific examples of situations administrative assistants and executive assistants might encounter in the workplace along with assertive dialogue for handling them. You'll also learn the difference between assertive behavior, aggressive behavior, passive behavior and passive aggressive behavior.

 

Every administrative assistant or executive assistant can benefit professionally and personally by being assertive. This publication tells you why, along with how to do it. Being assertive is your right! Learn when and how to break out your assertive behavior skills at work as an administrative professional today.

 

Product Details:  16 (8 1/2" x 11") pages of single-spaced information.

Electronic publication (PDF extension file); read with Adobe Reader.

Recommended for administrative assistants and executive assistants.

 

I've heard enough!

I'm ready to join. Enroll me now!

 

About VAAP ] Home ]

 

(c) 2013 Albee Publishing Company, LLC; All Rights Reserved