√ #1: What
Do Managers Want From You --
Initiating Problem Solving (4 pages)
√ #2: How
to Handle Unrealistic Deadlines, Fit it All in, and Find Hidden
Hours -- Really!
Time Management Tips for Administrative Professionals (6 pages)
√
#3: How
to Get More Respect at the Office as an Administrative Professional
Starting Today!
Your Professional Image (9 pages)
√ #4: Office
Organization...Real
Solutions for Administrative Professionals Like You (9 pages)
√
#5: The Basic Guide
to
Goal Setting for Administrative Professionals (12 pages)
√
(plus an audio narrated
version and a workbook)
√
#6:
The
Administrative Professional's Guide to Doing
Research on the Internet (16 pages)
√
#7:
The
Administrative Professional's Guide to
E-mail Management and E-mail Etiquette (14 pages)
√
#8: How
to Plan, Schedule and Set up
Meetings Involving Your Manager, Yourself Or Others (Plus Meeting
Attendance Tips) (18 pages)
√ #9: What
Administrative Professionals Need to Know to Plan and Set up
Large
Meetings or Special Events (18 pages)
√ #10: An
Overview of
Web Conferences, Audio Conferences and Video Conferences (Including
When to use Them) (10 pages)
√
#11: How
to Plan and Implement
Web Conferences (Plus Participation Tips Too) (13 pages)
√
#12: How
to Plan and Implement
Audio Conferences (Plus Participation Tips Too) (16 pages)
√ #13: How
to Plan and Implement
Video Conferences (Plus Participation Tips Too) (16 pages)
√
#14: How
to Plan and Coordinate
Domestic Travel Arrangements -- A Guide With Tips for Administrative
Professionals to Use on the Job (19 pages)
√
(plus a 4 1/2 page supplemental
publication called U.S. Travel Coordination Resources Online -- A List of Relevant and Useful Websites)
√
#15: The
Ultimate Guide for How to Take
Minutes and Notes at Meetings (for Administrative Professionals or
Anyone Taking Minutes at Meetings) (23 pages)
√
#16: Office
Ergonomics -- Learn
How to Prevent Pain and Protect Your Health at Work (18 pages)
√ #17: A
Business Partnership Plan for Administrative Professionals and Their
Managers or Executives
(20 pages)
√ #18:
Tips, Techniques, and Strategies for
Prioritizing Your Workload Especially for Administrative
Professionals (12
pages)
√ #19: How
to Plan and Coordinate
International Business Travel Arrangements -- Tips for Administrative
Professionals Supporting Globe-trotting Executives, Managers, and Other
Staff (52 pages)
√ #20: Practical
Advice Administrative Professionals Can Use When
Supporting Multiple Managers, Executives, and Other Staff
(24 pages)
√ #21: Top
Telephone Tips, Techniques and Skills for Administrative Assistants and Executive Assistants
(30 pages)
√ #22: How
and Why to be More Assertive in Your Administrative Professional
Role (16 pages)
√
(plus a 12-page
supplemental publication called Assertiveness Includes Saying "No")
I've heard enough!
I'm ready to join. Enroll me now!
MORE DETAIL on above publications:
1.
What
Do Managers Want From You -- Initiating Problem Solving
Description: Managers want you to practice PAR (no, I'm not
talking golf). PAR is a term you can apply to become a problem-solving,
solution-driven administrative assistant or executive assistant. That is what managers want!
Learn more in this tips publication full of "secrets" that'll help you do better
work on the job and advance in your administrative professional career. You'll learn three ways to make
your manager do the happy dance (figuratively speaking); how to use PAR to
format your professional achievements; a five-step process to solve
problems; and much more. This is a must-read document for all administrative
assistants and executive assistants.
Product Details: 4 (8 1/2" x 11") pages of single-spaced
information.
Digital (PDF) - Read with Adobe Reader.
Recommended for administrative assistants and executive assistants.
2.
How to
Handle Unrealistic Deadlines, Fit it All in, and Find Hidden Hours -- Really! Time Management Tips for Administrative Professionals
Description: Time management is a skill that will help to
decrease your stress levels and set you up for higher level assignments and
possible promotion. If you're an administrative assistant or executive
assistant who is frazzled now, it'll improve your professional
image too and make you look in control all the time (because you will be in
control of your time). That's an admirable quality for any of your
colleagues. Imagine them asking you how you get it all done in just
eight-hour days and make it look so easy. Learn more in this tips
publication full of practical pointers for administrative professionals that'll help you handle those unrealistic
deadlines, fit your work all in a day and find those "hidden" hours that are
very visible if you know where to look.
|
"I have been
implementing the tips in the materials you have sent me and so far it
works well for me. When I was still in my previous job, I started
using one of the tips you mentioned in the time management materials.
After two days,...
Today, my new manager gave my tasks in the morning, and before the day
ends, he asks me if I have some feedback. To his surprise (and mine as
well!) I have done all the tasks he had asked me except one because
the person I was calling did not pick up his phone the whole day!
The time management materials have helped me manage my time in the
office. Using the tips in the materials you have sent me, things have
really improved."
Many thanks,
Margaret Medina
Executive Assistant
|
Product Details: 6 (8 1/2" x 11") pages of single-spaced
information.
Digital (PDF) - Read with Adobe Reader
.
Recommended for administrative assistants and executive
assistants.
3.
How
to Get More Respect at the Office as an Administrative
Professional Starting Today! Your Professional Image
Description: How many times have you heard administrative
assistants or executive assistants say that they don't get the respect at work that they
desire? Maybe you have even said that, or at least thought it a time or two.
What makes you feel disrespected at work as an administrative assistant?
Being handed work like you have 24/7 to spend doing it? Having your
suggestions overlooked? Being ignored at meetings?
You can fix all that and more with the suggestions in this tips publication for
administrative professionals. This publication is jam packed with practical
information to help you achieve more respect in the office as an
administrative assistant or executive assistant -- something that you may
both desire and deserve. And you can start gaining respect immediately.
Read the tips, implement them, and start achieving respect and appreciation
right away...and perhaps other perks eventually like salary increases,
promotions, choice assignments and other extras at work.
Calling all administrative assistants and executive assistants: Get the
respect you want and deserve today by implementing these simple tips and
strategies.
Product Details: 9 (8 1/2" x 11") pages of single-spaced
information.
Digital (PDF) - Read with Adobe Reader
.
Recommended for administrative assistants and executive
assistants.
I've heard enough!
I'm ready to join. Enroll me now!
4.
Office
Organization...Real Solutions for Administrative Professionals Like You
Description: Why organize your workplace? If you're an
administrative assistant or executive assistant, this tips publication will
tell you eight fantastic benefits from doing so. But right now, consider
this single important reason: Office organization can make
you stand out from the crowd of administrative assistants and
executive assistants (or even if you're the lone administrative professional
in your office) as a real pro at your job. Who appears more efficient than
someone who can put their hands on any item or piece of information in the
office within seconds, literally?
And not only that, but you (yes, you) can train and manage your manager or
executive and co-workers so that they can do the same (unless you like those
frantic calls at home). This tips publication is full of hands-on information for
administrative assistants and executive assistants that's all related to
organizing the office. You'll learn 47 practical organization tips
for the office setting to organize anything from paper to your desk to your
supply storage closet. But that's not all. Read about organization tools and
accessories, tips for organizing projects and tasks and much more.
Product Details: 9 (8 1/2" x 11") pages of single-spaced
information.
Digital (PDF) - Read with Adobe Reader
.
Recommended for administrative assistants and executive
assistants.
5.
The
Basic Guide to Goal Setting for Administrative
Professionals
Description: If you're an administrative assistant or executive
assistant who has
trouble setting goals related to your work or to your career, you need to
read this tips publication. This is the ultimate basic guide to setting
professional goals and personal goals specifically as an administrative
professional. Never draw a blank again when it comes to listing goals on
your annual performance evaluation forms. You'll learn about goal
components, the seven things you need to know in order to set professional
goals, types of goals, length of goals, how many you should set annually and
much more. You'll read questions that inspire you to set goals and you'll
read about specific goals for administrative assistants and executive
assistants that you can
list. And that's just some of the things you'll learn about goal setting for
administrative professionals. This tips publication is even more comprehensive
because it contains everything you need to know to set goals now as an
administrative professional.
|
"Your goals
setting publication allowed me to think of my goals from a completely
different perspective and [this] was the first time in 20 years that I
have not stressed over my annual review. I was prepared for it and in
fact, looked forward to it."
Judy
Santiago
Executive Assistant
San Antonio, Texas
|
Product Details: PDF format; 12 (8 1/2" x
11") pages of single-spaced information you can read or print. Recommended
for administrative assistants and executive assistants.
6.
The Administrative Professional's Guide to
Doing Research on the Internet
Description: More and more
administrative assistants and executive assistants are conducting research
on the Internet as part of their job duties and at the request of their
managers. By learning how to do this well, you could be branding yourself
with a useful skill and making yourself more valuable to both current and
potential employers. This tips publication teaches you how to do research on the
Web. Learn how to find what you or your boss needs to know quickly on the
World Wide Web. Plus learn how to check the credibility and validity of your
Web research results. Nobody can tell you exactly how many pages are on the
Web but most estimates put that figure in the billions. Use this report to
learn how to find your needle (or research) in that haystack.
Product Details: 16 (8 1/2" x 11")
pages of single-spaced information.
Digital (PDF) - Read with Adobe Reader.
Recommended for administrative assistants and
executive assistants.
I've heard enough!
I'm ready to join. Enroll me now!
7.
The Administrative Professional's Guide to E-mail Management
and E-mail Etiquette
Description: E-mail is an
established part of the office setting. And using it seems simple
enough -- at first glance. But the truth is poorly written e-mail can stall
your career or bring it to a dead halt.
Likewise, not dealing effectively with e-mail
overload or managing your e-mail can cost you precious hours (not minutes,
but hours) in your day.
Read this tips publication for administrative
assistants and executive assistants if you want to learn how to use email
effectively (that's the key word) and positively as a communication tool, as
a personal and company image tool and as a productivity tool. "You have
mail" are three words you want to enhance your career, not derail it. This
publication is full of tips to use email productively and save you and
others time in relation to it. This tips publication will help you to manage your
manager's or executive's e-mail. And you'll learn exactly how to write an
e-mail and when and why to write e-mail (or use an alternative communication
format). Plus you'll learn the most common e-mail faux pas' so you don't do
them. Additionally, you'll learn if you even should use email with your
manager or supervisor.
Product Details: 14 (8 1/2" x 11")
pages of single-spaced information.
Digital (PDF) - Read with Adobe Reader.
Recommended for administrative assistants and
executive assistants.
8.
How to Plan, Schedule and Set
up Meetings
Involving Your Manager, Yourself Or Others (Plus Meeting Attendance Tips)
Description: Been to any good meetings lately? Well, if you
have not and you're an administrative assistant or executive assistant then surely you've at
least coordinated one this year. More likely you've coordinated dozens of
meetings this year. That's one task that almost all (if not all)
administrative professionals do at some point in their job and career. Do it
well and you may or may not be remembered. Schedule, plan and set-up a
meeting poorly and unfortunately lots of people will remember you,
especially your boss. Make meeting coordination your forte with the advice
and instruction provided in this tips publication (particularly for those small to
mid-size meetings that occur routinely on site or locally).
9.
What Administrative Professionals Need to Know to
Plan and Set up Large Meetings or Special Events
Description: Large meeting and special event planning,
coordination and implementation is no small task for administrative
assistants and executive assistants. Likewise it wasn't easy fitting everything you need to know
or be aware of as an administrative professional doing this into a modest
size tips publication. But it's done. This tips publication presents an overview of how to
plan and implement large meetings and special events. Think of it is a
comprehensive checklist with tips and steps for performing this duty -- which
you will encounter sometime in your administrative professional career if
you haven't already. Learn how to take on this advanced task starting now.
Preparation is key -- for your administrative career and for large meeting and special event
planning. Here are the details you need to know, and shouldn't forget, to do
it right (in both the eyes of your boss and meeting and event audience).
This is necessary knowledge for all administrative assistants and executive
assistants.
Product Details: These publications are each 18 (8 1/2" x 11") pages of single-spaced
information.
Digital (PDF) - Read with Adobe Reader
.
Recommended for administrative assistants and executive
assistants.
I've heard enough!
I'm ready to join. Enroll me now!
10.
An Overview of Web Conferences, Audio
Conferences and Video Conferences (Including When to use Them)
11.
How to Plan and Implement Web Conferences (Plus
Participation Tips Too)
12.
How to Plan and Implement Audio Conferences (Plus
Participation Tips Too)
13.
How to Plan and Implement Video Conferences (Plus
Participation Tips Too)
Description: Advances in technology give administrative
assistants and executive assistants three more meeting formats to plan, coordinate and implement:
Web conferencing, audio conferencing and video conferencing. If your boss or
company is not utilizing any of these meeting formats, he or she will soon.
Count on it! This technology is not going away!
Get an overview of all three technical meeting formats and learn the basics
about them so you'll have a good foundation of what everyone is talking
about. You'll be able to use these meeting formats too for meetings you have
with other administrative professionals, staff members you're collaborating
on projects with, even with vendors such as when you're planning special
events. Plus your company can utilize them during special events and
conferences. Start getting tech savvy by reading these guides for
administrative assistants and executive assistants before you get left
behind with all the tech talk at your company.
Product Details: These four publications range from 10 to 16 (8 1/2" x 11") pages
each of single-spaced
information.
Digital (PDF) - Read with Adobe Reader
.
Recommended for administrative assistants and executive
assistants.
14.
How
to Plan and Coordinate Domestic Travel Arrangements --- A Guide With Tips
for Administrative Professionals to Use on the Job
Description: Travel coordination for the administrative
assistant or executive assistant is about more than just buying
your manager or executive a ticket from here to there while saying "charge
it" to the seller you hand your company credit card to. Check your work with
the suggested forms in this tips publication and follow the other suggestions in it
so you become an expert at planning and coordinating work-related travel.
Plus learn how travel coordination affects you and your company. There is a
LOT that can go wrong in planning travel for your manager, executive or
other staff member. But once you read and utilize these tips, you'll be
proactive in preventing company travel mishaps.
Don't take your travel planning skills for granted. Learn how to do travel
coordination well today. Even if you're not yet using this skill, you could
learn that you need it during your next job interview or application for a
promotion to a higher level administrative support position. Travelers value
the person who does this skill well. Make that person you. Planning travel
is a necessary skill for administrative assistants and executive assistants,
especially the higher you go in your administrative role.
Product Details: 19 (8 1/2" x 11") pages of single-spaced
information.
Digital (PDF) - Read with Adobe Reader
.
Recommended
for administrative assistants and executive assistants.
15.
The
Ultimate Guide for How to Take Minutes and Notes at Meetings (for
Administrative Professionals or Anyone Taking Minutes at Meetings)
Description: If you're an administrative assistant or executive
assistant and your manager or executive recently asked you to
take minutes at a meeting and your heart fluttered with panic, it's time to
get a hold of yourself. Taking minutes at meetings appears scary at first
glance -- until you know exactly what minute taking really is and how you do
it.
"The digital information on minute taking
is proving very helpful to me. My supervisor was very pleased that I
found this resource!"
Thank you very much,
Rebecca |
In this publication, you'll learn what minutes are and what minutes are
not; why minutes are useful and important (there really are some good
reasons); what types of meetings you might take minutes at; who the
attendees really are and where you put them on the minutes; how to prepare
to take minutes (that's half the job right there); how to actually take
notes for minutes at meetings, and how to type them up later to form the
final minutes; plus lots more.
You'll learn some basic definitions for words like motion and quorum, and
get some ideas to "troubleshoot" things that might happen while
minute taking that affect you and your job at hand.
"So often secretaries/assistants are
pushed into taking meeting notes and sometimes are unfamiliar with
the topic - or unclear as to what exactly constitutes 'minutes'.
This [tips publication] topic was a very effective tool in order to get the
job done and feel confident in its quality.
...very informational - basically an 'everything you'd ever want to
know' guide."
Sheila Minogue
Executive Assistant
West Des Moines, IA |
If you've never taken minutes at meetings or never do this task as well as
you'd like to, then this tips publication written specifically for administrative
assistants and executive assistants should improve your minute-taking skills
significantly.
| "I purchased the
Meeting Minutes [guide] because I was struggling with how much
detail to include in the minutes. Very useful. Gave good reasons for
what should be included and when."
Kathy Olson
Administrative Assistant
Madison, WI |
Product Details: 23 1/2 (8 1/2" x 11") pages of single-spaced
information.
Digital (PDF) - Read with Adobe Reader.
Published in the United
States of America.
Recommended for administrative assistants and executive
assistants (but useful to anyone taking minutes, even non-admin positions).
I've heard enough!
I'm ready to join. Enroll me now!
16.
Office
Ergonomics -- Learn How to Prevent Pain and Protect Your Health at Work
Description: You can't do your job or enjoy it, if you're in
physical pain. Learn how even the job of an office professional can be
physically taxing on the body -- regardless of age or how long you've been
doing your job. Plus learn how to prevent bad things from
happening to your body through practicing ergonomics in the office. Your
future health could depend on your ergonomic practices now.
If you're an office professional, chances are you sit a lot. Sounds easy and
painless. And you don't even break a sweat in your job, right? While the
latter part might be true most of the time, the real truth is that sitting
at a desk most of the day can cause you tremendous musculoskeletal disorder
difficulties. Translation: It can become very painful for you in the
long-term if you don't follow good ergonomics in the office even if you
feel fine right now.
For one, you can develop problems with your back. Other health hazards from
not following ergonomic procedures can include visual fatigue, stress, neck
ache, shoulder ache, a pain in your hand or you can even get a pain in
your butt, literally. And that's not all just a result of sitting.
Everything from how you use a keyboard to what posture you use when talking
on the phone can contribute to these health problems.
Read the tips in this publication to get informed about office ergonomics so
you stay comfortable and safe on the job and off. This publication is for
anyone who works in an office professional type position, which is
especially relevant to administrative professionals (whether you're a
receptionist or an executive assistant).
If you're an executive or an office manager, you have an even bigger reason
to read this tips publication: Not only do you want to stay healthy and productive
in your office, job but you're in charge of ensuring that your staff you
supervise and office operates under the principles of ergonomics. These
principles directly affect your staff's productivity, job satisfaction, and
even things like worker compensation claims.
And of course, if you came to this page for solutions to that nagging neck
or shoulder pain or other ache you've been having, you most definitely want
to read some of these possible causes listed in this tips publication. It quite
possibly can be related to what you're doing at work.
Product Details: 18 1/2 (8 1/2" x 11") pages of single-spaced
information.
Digital (PDF) - Read with Adobe Reader.
Recommended for administrative assistants and executive assistants but
useful to all office professionals or anyone whose work is at a desk.
17.
A Business Partnership Plan for Administrative Professionals and Their Managers or
Executives
Description:
By creating a business partnership with your manager or executive that you
support, you become more efficient
and effective in your job and role as administrative professional.
Partnering is about performing your job better and creating an environment
that helps your manager or executive do the same.
You'll Learn:
►What Partnering With Your Manager or Executive Really Means
►7 Benefits of Partnering With Your Manager or Executive
►What's in it for Your Manager or Executive - 8 Benefits
►Which Administrative Professionals Benefit Most
►Partnerships Start at the Foundation - 3 Methods to Start Defining the
Current Level and Foundation of Your Partnership With Your Manager or
Executive
►Your Manager's or Executive's Role in the Partnership - 7 Things Your Manager
or Executive Should be Doing in the Partnership
►Where You're at Now - 3 Possibilities Described of Where Your Administrative
Professional:Manager Partnership Relationship is at Now (or Not)
►What it Takes to Partner With Your Manager or Executive Key Attributes and
Skills for Administrative Assistants and Executive Assistants
►3 Checklists That Help you see if Currently "No Partnership Exists," "You're
a Step Above no Partnership," or "A Partnership Exists or One is Under
Development."
►Tips for Approaching Your Boss About the Partnership Concept
►Three Vital Parts of Communication With Your Manager or Executive
►How to Choose the Best Communication Methods to use With Your Manager or
Executive -- Three Key Points to Consider and Evaluate
►10 Principles for Communicating With Your Manager or Executive
►Plus Lots of Ideas for Partnering With Your Manager or Executive and
Managing Up as an Administrative Assistant or Executive Assistant
Product Details: 20 (8 1/2" x 11") pages of single-spaced
information.
Digital (PDF) - Read with Adobe Reader.
Recommended for administrative assistants and
executive assistants.
18.
Tips,
Techniques, and Strategies for Prioritizing Your Workload Especially for
Administrative Professionals
WHAT YOU'LL LEARN:
Four things that prevent prioritization.
14 how-to methods to prioritize your workload.
Two tips to manage conflicting priorities and
workloads from multiple managers.
And lots more! Prioritizing your day is
essential for administrative assistants and executive assistants when it
comes to managing your productivity and deadlines.
Product Details: 12 1/2 (8 1/2" x 11") pages of single-spaced
information.
Electronic publication (PDF extension file); read with Adobe Reader.
Recommended for administrative assistants and executive assistants.
I've heard enough!
I'm ready to join. Enroll me now!
19.
How
to Plan and Coordinate International Business Travel Arrangements -- Tips
for Administrative Professionals Supporting Globe-trotting Executives,
Managers, and Other Staff
In this publication, you'll
learn where to start when it comes to planning international travel,
including tips for choosing international accommodations, choosing flights
and ground transportation, scheduling meetings and appointments, reviewing
needed travel documents, and more. This tips publication is written from the U.S.
perspective since that's where The Effective Admin is based -- but
contains useful tips for administrative assistants and executive assistants based anywhere who are
planning and coordinating travel globally for those they support. In
addition, consider that you might be helping to plan incoming travel for
guests visiting your company from abroad too not just trips for traveling
staff you support going to another country.
"I purchased Tip Sheet #19 back in February ... and only now had
time to read it. I am so impressed with the thoroughness of the information.
I teach a travel class at the University of California Santa Cruz Extension
to administrators. I have always received high marks in the feedback I
receive on my class, but your information will either serve to reinforce
what Im already teaching or to add additional depth"
Thank you,
Joanne Linden |
If you currently coordinate
global travel in your company, you'll find this to be a refresher "course"
full of tips and links to useful resources. If you're new to planning global
travel, this publication has all the information you need to know where to
start in doing this task. If you are an administrative professional who is
not doing this task currently, consider learning it. Why? There are many
reasons. For one consider, that this is a skill that can put you in
consideration for higher paying, higher-level administrative professional
jobs. Without this knowledge, you may never be considered for a job
supporting an executive or staff who travel globally. Learn it before you
need it! "When you need it" is too late to start learning it and still
appear to be a top performing administrative assistant or executive
assistant. Fast moving,
globe-trotting executives don't want to "test you out" on their global
travel plans and don't have the time to train you. Administrative
professionals must learn the ins and outs of planning international travel
because business has gone global in your company or the one you want to work
for.
Product Details: 52
1/2 (8 1/2" x 11") pages of single-spaced information .
Digital (PDF) - Read with Adobe
Reader.
Recommended for
administrative assistants and executive assistants.
20.
Practical Advice Administrative Professionals Can Use When
Supporting Multiple Managers, Executives, and Other Staff
Description: Administrative assistants and executive assistants globally directly
support multiple managers and executives. Plus, sometimes administrative
professionals are assigned
to also support members of those people's staff to some extent. This could
mean that you as an administrative assistant or executive assistant may find yourself supporting
two people or dozens. This is not a new trend and while it doesn't happen in
every company, it happens in many companies. It happens even more so during
any period when a struggling economy causes employers to make cuts in the
administrative support ranks. In this publication, you'll learn eight key
steps for managing multiple bosses and other staff you support.
Product Details: 24 (8 1/2" x 11") pages of single-spaced
information.
Electronic publication (PDF extension file);
read with Adobe Reader.
Recommended
for administrative assistants and executive assistants.
21.
Top Telephone Tips, Techniques and Skills for Administrative Assistants and Executive Assistants
Description: It's important that administrative assistants and
executive assistants like you know how to answer the phone properly and
handle calls and callers. It's important that you do it well. The phones are
the frontline. You will make an impression on the caller. By proxy, you're
acting on behalf of your company and you're acting on behalf of the person
for whom you're answering the phone (e.g. your manager, executive or other
staff member). You're also representing a third party: yourself.
Sometimes you will be the last impression with the caller too (especially if
you handle the complete matter of the call yourself). But your first
impression sets the tone for the interaction. You affect the mood of the
caller no matter what the caller's mood at the time he or she dialed the
phone.
Additionally, if you manage phone lines for executives, managers or other
staff, you also are managing their time effectively by the choices you make
in how to direct or handle callers. This could mean you are affecting hours
of productivity in your workplace -- all by how you manage incoming calls.
Ring, ring, ringgggg! Be glad the phone is ringing. It's not an interruption
from that project you're working on or that visitor you're assisting. It's a
chance to help someone. And of course, it's your job. Learn to embrace and
love answering and managing phone lines. Learn to do it well. Plan how you
will answer the phone; don't improvise.
Top Telephone Tips, Techniques and Skills for Administrative Assistants
and Executive Assistants will give you loads of practical information
for answering the phone and managing calls and callers as well as offer you
insight into the importance of this task and doing it well. This publication
provides all you need to know to master, or refresh, your workplace
telephone skills as an administrative assistant or executive assistant.
Product Details: 30 (8 1/2" x 11") pages of single-spaced
information.
Electronic publication (PDF extension file);
read with Adobe Reader.
Recommended for administrative assistants and executive assistants but also
useful to anyone answering the phone at work, including receptionists,
switchboard operators, clerks, personal assistants, and customer service
representatives..
I've heard enough!
I'm ready to join. Enroll me now!
22.
How and Why to be More Assertive in Your Administrative Professional Role
Description: You'll learn, "What Assertiveness is and What it Means
to be an Assertive Administrative Professional."
And why every administrative assistant or executive assistant needs to
behave assertively at various times in the workplace.
You don't have to be born assertive; you can learn to be assertive with
knowledge and practice.
In the workplace, positive assertion is a "tool" that allows you to ask for
what you need to do your job or to achieve the quality results you want or
need for a task or project. Assertiveness is the "skill" that helps you
develop a more harmonious and more productive relationship with your manager
or executive, co-workers, and external customers. Assertiveness is what
allows you to renegotiate deadlines when you have an overflowing workload.
And it's the skill you need to ask vendors for a lower rate or complimentary
perk in your dealings with them.
Assertiveness is the skill you need to initiate a productive conversation
with your boss or a potential employer about your salary. It's the tool you
use to tell someone tactfully that you can't help them today or perhaps
ever. Assertiveness is also the tool you use to speak up and tell someone
that you can and would like to help them. There are literally hundreds of
situations for which you should be using assertive behavior in the workplace
and as an administrative assistant or executive assistant.
How and Why to be More Assertive in Your Administrative Professional Role
is jam packed with practical information
for using assertiveness skills in the workplace. It even includes specific
examples of situations administrative assistants and executive assistants
might encounter in the workplace along with assertive dialogue for handling
them. You'll also learn the difference between assertive behavior,
aggressive behavior, passive behavior and passive aggressive behavior.
Every administrative assistant or executive assistant can benefit
professionally and personally by being assertive. This publication tells you
why, along with how to do it. Being assertive is your right! Learn when and
how to break out your assertive behavior skills at work as an administrative
professional today.
Product Details: 16 (8 1/2" x 11") pages of single-spaced
information.
Electronic publication (PDF extension file);
read with Adobe Reader.
Recommended for administrative assistants and executive assistants.
I've heard enough!
I'm ready to join. Enroll me now!
